VANPELT SALES LLC

Terms & Conditions of Sale

PLACING AN ORDER: You may phone your order in to our sales office during regular business hours (Monday-Friday from 9:00am to 6:00PM Eastern Time). USA customers can use our toll free telephone number to place an order: 800-299-7496. International customers who wish to order by phone must use: 513-724-9485. If we are out of the office or on another telephone call, please leave a message, and we will try to return your call as soon as possible. Orders may also be faxed in at any time to: 513-724-9487.

ORDER INFORMATION: We ask that you help us help you by providing as much application detail as possible when placing an order. There are many very similar parts that can be confused with one another. Sometimes a part number is not available, but we can identify the item you need based on our experience, and your efforts to provide additional information, such as measurements or pictures. Refer to our website's parts drawings and our sales department to help guide you.

MINIMUM ORDER: The minimum order is $20.00 net (excluding shipping costs and taxes and fees). Please consider adding items to your order if it is not sufficient to make the minimum. On any order of less than $20.00, we will add a $5.00 charge to whatever the order total is.

TERMS OF SALE: All orders must be paid for at the time of the order. We accept Visa, MasterCard, and Discover Card credit cards. We also accept money orders and checks, but we must allow approximately 10-14 days for these to clear the bank before the order can be shipped. We do not accept bank wire transfers. We are not set up to accept PayPal. We will not ship any orders COD. Unless otherwise stated, the shipping and handling costs will be added to all orders. Any applicable sales taxes will also be added to qualified orders. International orders may require a written confirmation of the order, which may be provided via email or facsimile.

MERCHANDISE RETURNS: Excluding electrical or electronic parts, merchandise may be returned upon request. Items sent to you in good faith, that have fulfilled the order correctly, may be returned with prior authorization only from VANPELT SALES LLC. Please contact us by phone or in writing to request a Return Authorization. Returned merchandise must be sent to us freight prepaid, and is subject to a 15% restocking charge. All returns must be in their original packaging and in original / new condition. Additional packaging costs may apply for merchandise that arrives in torn, crushed, or otherwise damaged or missing packaging.

Defective merchandise will be accepted for return on a case-by-case basis. Prior authorization is required before sending such merchandise back to us. Credit will be issued upon inspection and confirmation of defects. In no cases will we be liable for additional costs such as labor, or replacement parts you purchase elsewhere. Items will be replaced or credited solely at our discretion.

Electrical or electronic merchandise (such as ignition parts, starting system parts, etc) or NOT subject to return for credit. All sales of such electrical/electronic components are considered final. Merchandise found to be defective must be returned with prior authorization only. Upon inspection, any defective electric components will be replaced if our inventory supports it, or credited to you if we cannot replace it. Items will be replaced or credited at the sole discretion of VANPELT SALES LLC. 

METHOD OF SHIPPING: We normally use UPS or the US Postal Service for most parts orders, and will ship using our discretion for the most efficient and cost-effective method. Some items tend to fare better with one shipper than another. If you have a preferred shipper, please make that request at the time you place your order, and we will try to accommodate your preference. Some parts come to us in little or no packaging that is suitable to re-shipment. When packing your order we often have to use additional packing materials, or specialized cartons, which may result in a small extra charge beyond the actual shipping costs. Most orders that are shipped via the USPS will require their specialized extra services (ie: Delivery Confirmation, Insurance, etc). UPS also charges extra for any insurance beyond the basic $100.00 coverage. Any such extra charges will be added to the actual freight shipping costs.

PRICING: All prices are quoted in US dollars. Prices are subject to change without notice. Prices will be those in effect at the time of the order. Please confirm your cost when placing an order as printed prices or online pricing could change.

INTERNATIONAL CUSTOMERS: Due to the additional customs paperwork, we must add a documentation charge to all orders. Small orders that only require the postal form 2976 will be charged a $5.00 fee per carton. All other orders will be charged a $10.00 fee per carton. This charge will be added to your invoice and identified as a "Document Fee".

BRAND PARTS: Parts offered for sale herein may be NOS (new-old-stock), or NORS (new-old-replacement-stock), or modern new aftermarket brand parts, or modern new reproduction parts. Used parts are identified as such where available and sold. We will supply new parts on all orders, unless otherwise requested by the customer, which could be from any of the aforementioned sources. Please inquire when ordering if this is important to your needs.